Notice
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Certain legal obligations, such as those currently mandated by Section 11 of the Landlord and Tenant Act of 1985, take effect once the landlord receives notice of the condition of the property. The mandates that every authority figure or association member who might be informed of a problem or condition of disrepair take prompt and appropriate action to resolve it. If not, they need to make sure it is swiftly sent to the right person or division.
In addition to information on finished work, records should contain step-by-step information about ongoing work, particularly when many trades are involved, as well as information about potential delays.
Any system for collecting and logging complaints and inquiries ought to be aware that building occupants are not specialists, and their reports can be hazy descriptions of the issue.
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