This Complaints Handling Procedure tells you how we will deal with your complaint and how long it is likely to take. It also provides important information about what you can do if you are not happy with the way in which we are dealing with your complaint, or about our final decision.
Designated Complaints Handler
If you have any concerns about our service, our work, or our charges, you should discuss these first with the individual who has day-to-day control of your matter.
If this person cannot satisfactorily address your concerns and you wish to make a complaint, please contact our Designated Complaints Handler, Khuram Amin.
You can write to her at Hannah Gold Ltd, 4 Foundry Street, Dewsbury, West Yorkshire, WF13 1QQ or send an email to info@hannahgoldsolicitors.co.uk;.
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